Returns
You may withdraw within 14 days of delivery without giving a reason and without penalty. If items are delivered separately, the period starts with the delivery of the last item.
- Submit a request from My account → Orders or via the "Request a return or exchange" link on your order page, choosing the items and the reason (guests can use the link in their order email or write to iletisim@engn.com.tr).
- Once approved, we send you a prepaid return code by email and SMS. If you are in Bursa, you can also bring the item to our store.
- Ship the item within 10 days of your notice, with its invoice, all accessories and, if possible, the original box.
Return shipping is free when you use the carrier we specify.
Once the item has arrived and been checked, we refund within 14 days using your original payment method: to your card for card payments, or to the IBAN you provide for bank transfers. The time for card refunds to appear depends on your bank.
- Products that have been installed or connected to an electrical system
- Opened items that have been used, damaged or are missing parts
- Items made to your specification (e.g. LED strips cut to length)
To exchange, first request a return; the new item is sent subject to stock once we receive the original. Any price difference will be communicated to you.
If the parcel is damaged, have the courier record it before accepting delivery. For faulty items we cover shipping and repair, replace or refund the product.
Commercial orders placed with dealer accounts are not consumer transactions and are not covered by the right of withdrawal; return terms are agreed separately.